Performance Quick-Scan

How many full time agents do you have per week on average?

per week

What is the average hourly wage of your agents?

Euro

€

Dollar

€0

€25

Can your agents work from home?

Yes

Do your agents use an omnichannel solution?

Yes

Which areas below would you like to improve or add to your contact center?
(multiple answers possible)

Self-service

Knowledge base

Process automation

Intelligent / Skill based routing

Processes directly actionable by customers

Having one integrated solution across all communication channels (omnichannel)

Providing agents with a 360-degree view of customer data and history

Integrating data with CRM, ERP and other internal applications

Business analytics & advanced reporting

Other

CX Performance Quick Scan